ITU Digital World 2021
Event calendar

Thursday, 14 October 2021

See the full programme

Ministerial Roundtable - Digitalizing daily life: government services and content driving digital transformation

Forum session
09:00 - 10:30 (Geneva time) followed by informal networking

Digital technologies are transforming every area of our professional and personal lives. The ongoing COVID-19 pandemic has accelerated the process, including a huge increase in working from home, government information and healthcare programmes, test and tracing apps and digital vaccination passes. How has the pandemic affected the take up of digital services and content? What is the role of government services in general in driving digital transformation? Who is responsible for ensuring the availability – and awareness – of relevant digital content in local languages to encourage the use of digital services? How can citizens best be equipped with the appropriate digital skills for a truly digital future? Are we in danger of a new level of digital divide within societies, where marginalized groups such as the elderly are unable to access essential healthcare and government services without digital devices and knowhow? How can government, industry and civic organizations work together to mitigate digital inequality and ensure no citizen is left behind?


Join speakers and fellow participants in an informal online networking session immediately after this debate.
Simply click on the link in the debate chat, log in and continue the conversation.

Opening Remarks

Houlin Zhao


International Telecommunication Union



Stephen Bereaux

Deputy Director, Telecommunication Development Bureau

International Telecommunication Union



Iurie Turcanu

Deputy Prime Minister for Digitization

Government of the Republic of Moldova


Vojin Mitrović

Minister of Communications and Transport

Ministry of Communications and Transport

Bosnia and Herzegovina

Eisa Zarepour


Ministry of Information & Communication Technology (MICT)

Iran (Islamic Republic of)

Paula Ingabire


Ministry of Information Communication Technology and Innovation


Janusz Cieszyński

Secretary of State, Government Plenipotentiary for Cybersecurity

The Chancellery of the Prime Minister


Oshada Senanayake

Director General

Telecommunications Regulatory Commission of Sri Lanka

Sri Lanka

Ann Aerts

Head of Novartis Foundation

Novartis Foundation


Erik Ekudden

Chief Technology Officer



Anders Aeroe

Director, Division of Enterprises and Institutions

International Trade Centre