As Houlin Zhao, ITU Secretary General,
reminded the audience at the first Forum Summit session “We meet at a moment
when emerging technologies such as AI, blockchain, IoT and 5G can enable
innovation and transform life. This event is a catalyst for global action,
enabling government, companies, investors and relevant stakeholders to can join
forces to stimulate ICT infrastructure development, strengthen demand side and
expand connectivity to everyone, everywhere.”
The challenge of making that connectivity
meaningful – relevant, affordable, accessible to all, and fit for purpose – was
the focus of this lively and far-ranging session. In his opening keynote, Hamad
Al Mansoori, Director General of TRA, United Arab Emirates, expressed his
concern that new technologies may bring more people online, but the gap between
the developed and undeveloped worlds will not be bridged.
“We need cooperation and synergy to
innovate and bridge the worlds,” he said, calling for public and private
sectors to work together for the development of humanity and “profit from the
enthusiasm of youth, outsourcing, collaborative programmes and open societies
to provide solutions.” Collective intelligence is the key factor in development,
because “one simple stone does not build a wall. We need to collect good
creative ideas, innovate together, use collective intelligence, use lots of
stones to build a common house and a bright future for us all.”
Outlining key elements of Saudi Arabia’s
2030 Vision, Abdulaziz Bin Salem Al Ruwais, Governor of the Communications and
Information Technology Commission of Saudi Arabia, echoed the need to adopt a
new competitive paradigm as the pace of technological development continues to
bring dramatic change: “We can no longer rely on natural resources, but on our
intelligence and our brains…to change to a bright future.”
Doreen
Bogdan-Martin, Director, Telecommunication Development Bureau, ITU, had the
perfect example of that dizzying pace of change: “At ITU Telecom 1995, only
0.3% of the world was connected to the internet. This year it is more than 50%.
Nothing has ever rivalled the internet in terms of opportunities and
potential.” But even though millions more are connected, we need to refocus our
efforts to ensure that connectivity is meaningful, functional and supported by
digital skills.
Francis Gurry,
Director General, World Intellectual Property Organization, spoke of the
importance of innovation at the centre of competitive advantage. Now that
technology is moving so quickly, we are confronting risks and threats, such as
AI deep fakes, “a real problem for the integrity of information that we have
around the world.”
“Industry wants to make money and governments
can’t keep up to speed with changes,” he continued, so it is often left to
scientists to set the parameters of responsible innovation. He called for more
risk mitigation measures and a greater consciousness and care when advancing so
quickly with technological developments.
For Amanda Nelson,
CEO, Vodafone Hungary, meaningfulness should be at the core of business
strategy. “Doing good and doing good business are one and the same thing,” she
said, emphasizing that it must at the heart of the business rather than just
on-top CSR measures. The starting point for Vodafone, she explained, was being
creative in finding solutions that are scalable – and therefore monetizable –
and investing in those which really make a difference in people’s everyday
lives.
Peter Halacsy,
Chief Technology Officer & Co-founder of Prezi, pointed out that as a Silicon
Valley-style tech business, the aim is to make software and mobile apps to keep
users online – and using: “You call it connected, but you are addicted. We are
developing drugs for the next generation.” Policy makers in government and in the family
– the parents – need to put regulation or limits on the use of technology.
Bogdan-Martin
agreed that market forces can create great positive transformation, but
emphasized the need for all stakeholders across society to be at the
table. Collaboration means a holistic
approach across all areas of government and society, ensuring the digital
skills necessary to participate in society are available to all, including
women, the disabled and young people.
Nelson agreed,
outlining some of Vodafone’s programmes aimed at bringing young people and
women into tech. Inclusivity and collaboration are key. “It is a pivotal time
for this industry, this is a very exciting time and we have to be humble and
work together… get the right brains in the room and people thinking about real
problems to solve” as new technologies bring as yet unimaginable new
possibilities.
Halacsy focused on
the critical role of education in making connectivity meaningful. Not just
digital literacy and public awareness, but also digitizing education itself,
empowering students to be part of the conversation and adapting to the ways in
which young people think, communicate, chat and collaborate – making it fit for
future life.
Two major trends
will shape that future, according to Gurry: “the general dematerialization of
value as intellectual capital becomes more important than physical capital and
innovation moves more and more into the digital space,” and the geopolitical
shift to the east. The paradox is that the unprecedented openness of technology
has heralded a world that is closing in ever more.
For the panel,
major catalysts to connectivity and digital transformation include advanced
manufacturing and robotics, a whole government approach with digitized
government services, and the precision manufacturing and personal education
enabled by Industry 4.0. A holistic approach to development means convincing
finance ministers, in particular, of the overarching importance of ICTs to all sectors
of the economy and society, moving ICT investment up the priority ladder.
Halacsy concluded
with his wish that “connectivity could make us happier” – and the unconnected
coming on board now could learn from the experiences of the developed world, leapfrog
developmentally and not make the same mistakes. It is our collective
responsibility, the panel agreed, to ensure that connectivity is not only
available to all, but useful to all.