ITU Digital World 2021
Event calendar

Thursday, 14 October 2021

See the full programme

Ministerial Roundtable - Digitalizing daily life: government services and content driving digital transformation

Forum session
15:00 - 16:30 (Geneva time) followed by informal networking

Digital technologies are transforming every area of our professional and personal lives. The ongoing COVID-19 pandemic has accelerated the process, including a huge increase in working from home, government information and healthcare programmes, test and tracing apps and digital vaccination passes. How has the pandemic affected the take up of digital services and content? What is the role of government services in general in driving digital transformation? Who is responsible for ensuring the availability – and awareness – of relevant digital content in local languages to encourage the use of digital services? How can citizens best be equipped with the appropriate digital skills for a truly digital future? Are we in danger of a new level of digital divide within societies, where marginalized groups such as the elderly are unable to access essential healthcare and government services without digital devices and knowhow? How can government, industry and civic organizations work together to mitigate digital inequality and ensure no citizen is left behind?


Join speakers and fellow participants in an informal online networking session immediately after this debate.
Simply click on the link in the debate chat, log in and continue the conversation.


Chaesub Lee

Director of ITU's Telecommunication Standardization Bureau

International Telecommunication Union



Hadja Fatimata Ouattara Sanon


Ministère du Développement de l'Economie numérique et des Postes

Burkina Faso

Tsoinyana Rapapa

Minister of Communications, Science and Technology

Ministry of Communications, Science and Technology


Agnė Vaiciukevičiūtė

Deputy Minister of Transport and Communications

Ministry of Transport and Communications


Mira Tayyiba

Secretary General

Ministry of Communications and Informatics


Salim M. Al-Ozainah

Chairman and CEO

Communication and Information Technology Regulatory Authority (CITRA)


Majed Sultan Al Mesmar

Director General

Telecommunications and Digital Government Regulatory Authority (TDRA)

United Arab Emirates

Le Dang Dung

Chairman and CEO

Viettel Group

Viet Nam

Thomas Davin

Director Office of Innovation

United Nations Children's Fund

United States

Closing Remarks

Nguyen Manh Hung


Ministry of Information and Communications (MIC)

Viet Nam

Houlin Zhao


International Telecommunication Union